Refund and Returns Policy

Refund Policy for Afrimakplace

At Afrimakplace, customer satisfaction is our priority. We strive to ensure all transactions are processed accurately and efficiently. However, we understand that issues may arise. Please review our refund policy below:

1. Eligibility for Refunds

• Refunds will only be issued in cases where a transaction was unsuccessful, incomplete, or duplicated due to system or payment errors.
• Refunds are not applicable for incorrect details provided by the customer (e.g., wrong phone number, meter number, or utility account details).

2. Refund Request Process

• To request a refund, customers must notify us within 48 hours of the transaction by providing the following:
  • Proof of payment (transaction receipt or reference number).
  • Details of the issue encountered.
• Submit refund requests via our official support channels, such as email or customer service contact.

3. Refund Processing Time

• Once a refund request is verified and approved, we will process the refund within 5-7 business days.
• Refunds will be credited to the original payment method or provided as account credit, depending on the customer’s preference.

4. Non-Refundable Transactions

• All successfully completed transactions, including airtime, data bundles, and utility bill payments, are non-refundable once processed.

5. Contact Us

• For assistance or inquiries regarding refunds, please contact our support team:
  • Email: afrimakplace2025@afrimapla
  • Phone: +2348101339118,+2347049393717

We appreciate your trust in Afrimakplace and are committed to providing you with reliable and efficient services.